How your personal data is collected, how it's used, and how it's kept safe — all explained here, openly and clearly.
Welcome to the 55hr platform. This Privacy Policy ("Policy") explains how 55hr collects your personal information when you use our website, mobile app, or any other digital service — why we collect it and what steps we take to keep it secure. We believe privacy is a fundamental right, and 55hr is fully committed to upholding it.
55hr is a platform built with Bangladeshi players in mind, and we strive to comply with both Bangladesh's applicable data protection laws and international standards (inspired by GDPR guidelines). Our entire team — technology, support, and marketing — is trained on the importance of your data privacy.
This policy applies to all digital services offered by 55hr — including the website, mobile app, live chat, email communications, and any promotional activities. By using our platform, you are considered to have read and agreed to this policy.
55hr collects various types of information — some provided directly by you, and some collected automatically as you use the platform. A detailed breakdown of each data category is provided below.
| Data category | Reason for collection | Retention period |
|---|---|---|
| Identity Information | KYC Verification & Legal Obligations | 5 Years After Account Closure |
| Financial transactions | Payment processing & audit | 7 years after account closure |
| Gaming History | Dispute Resolution & Responsible Gaming | 3 years |
| Communication Logs | Service Quality Improvement | 2 Years |
| Cookies & Analytics | Platform Development | 13 months |
55hr uses your information only for specific, legitimate purposes. We never use data beyond what is necessary. The primary uses are outlined below.
55hr does not sell your personal information to third parties or rent it out for commercial purposes — this is a core principle. However, limited data sharing may occur in the specific circumstances outlined below.
Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
When legally required by a valid request from a licensing authority or law enforcement agency.
Game providers and technology partners receive only the minimum information necessary to deliver their services.
Limited sharing with third-party security specialists to prevent fraud or illegal activity.
The 55hr website and app use cookies and similar tracking technologies. Cookies are small text files that your browser stores from our servers. They help improve your experience and keep the platform secure.
| Cookie Type | Purpose | Duration | Mandatory? |
|---|---|---|---|
| Login sessions, security, and basic functionality | Until End of Session | Yes | |
| Remembering language, theme, and preference settings | 1 Year | Yes | |
| Usage pattern analysis (Google Analytics) | 13 months | No (Consent-Based) | |
| Relevant Advertising & Retargeting | 30 Days | No (Consent-Based) |
You can block or delete cookies at any time through your browser settings. Keep in mind, however, that disabling Essential or Functional cookies may prevent 55hr from working properly — for example, staying logged in or remembering your game settings. Turning off Analytics and Marketing cookies will not affect your gaming experience.
Settings → Privacy and Security → Cookies and other site data
Options → Privacy & Security → Cookies and Site Data
55hr retains your data only for as long as it is necessary or legally required. Each category of data has a defined retention period, as shown in the table in the previous section.
Even after your account is closed, certain data may be retained for a defined period due to legal requirements. For example, financial transaction records may be kept for up to 7 years for tax and audit purposes. Once that period expires, the data is securely deleted or anonymized.
All data is stored on 55hr's secure servers. Our data centers are ISO 27001 certified and undergo regular security audits, so your information is never left unprotected.
55hr believes you should have full control over your own data. To that end, we uphold the following rights.
You have the right to know what information we hold about you and to request a copy of that data.
If any of your information is incorrect, you can request a correction. We typically process corrections within 7 business days.
You can request deletion of data that goes beyond legal requirements. Any unnecessary data is automatically removed after account closure.
You can request that we stop using your data for specific purposes — such as opting out of marketing emails.
You can request an export of your data in a structured format (CSV/JSON).
You have the right to object to the use of your data for any specific purpose.
To exercise any of the rights listed above, follow the steps below.
Email us at [email protected] or reach out via Live Chat. Clearly state in your request which right you wish to exercise.
You will need to answer a few questions to verify your identity, ensuring no one else can access your information.
After receiving your request, 55hr will respond within a maximum of 30 business days. Complex requests may take a little longer — but you will be informed.
55hr uses industry-leading technology to protect your data. Our security team is on watch 24 hours a day, and regular cybersecurity audits are conducted to keep your information safe.
In the event of a data security breach, 55hr will notify affected users within the legally required timeframe. We take every security incident seriously and conduct a thorough investigation. If you notice any security concern or suspicious activity, please report it immediately to [email protected].
The 55hr platform integrates third-party game providers and services. These third parties have their own privacy policies, which may differ from that of 55hr.
We only work with trusted and verified providers. A data protection agreement is signed with every third party, ensuring they maintain the same standard of care with your information. That said, 55hr is not fully responsible for the privacy practices of third-party platforms.
Contact our support team to find out more about 55hr's game providers.
55hr's services are intended strictly for adults (18+). We do not knowingly collect data from minors. If we receive a report or discover on our own that an account is being used by someone under 18, that account will be closed immediately and all collected data will be deleted.
This privacy policy may be updated as a result of changes in technology, law, or business processes. The date of each update is noted at the top and bottom of the page.
For major changes, we send a notification to your registered email and on the platform at least 30 days in advance. For minor changes, only the page is updated. Continued use of the platform after any update will be considered acceptance of the revised policy.
Review this page regularly, and contact our support team if you have any concerns about changes.
55hr's dedicated privacy team is always on hand for any questions, requests, or complaints related to your privacy.
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Your data is protected with 256-bit SSL encryption at every stage, from transmission to storage.
You have the full right to view, correct, or delete your information.
55hr never sells your personal data to third parties for commercial purposes.
We do not retain data beyond what is necessary. Information is securely deleted once its retention period expires.
World-class data protection is ensured by following principles inspired by GDPR guidelines.
In the event of any security incident, you will be promptly notified and protective measures will be taken.
Frequently asked questions about 55hr gaming services